— OCCUPANT EXPERIENCE PERFORMANCE EQc3 1–3 points
使用者体验绩效 EQc3 1-3分
To evaluate the building’s performance for occupants in terms of comfort, customization, joy, and belonging and to better understand ways to achieve consistent satisfaction.
评估建筑在使用者舒适度、个性化、愉悦感和归属感方面的表现，并更好地理解实现持续满意度的方法。
Occupant Experience Survey 1–3 Conduct an occupant experience survey of the building occupants to assess their experience and satisfaction with the indoor environment during the 12-month reporting period. Points are awarded according to Table 1.
Occupant Experience Survey 1–3 Conduct an occupant experience survey of the building occupants to assess their experience and satisfaction with the indoor environment during the 12-month reporting period. Points are awarded according to Table 1.
Table 1. Points for Occupant Experience Survey Survey Action Points > 60% of occupants are satisfied 1 > 80% of occupants are satisfied 2 > 90% of occupants are satisfied 3 Required Survey Methodology
Table 1. Points for Occupant Experience Survey Survey Action Points > 60% of occupants are satisfied 1 > 80% of occupants are satisfied 2 > 90% of occupants are satisfied 3 Required Survey Methodology
• Regular building occupants must be surveyed. Surveying visitors is optional.
• 必须调查常规建筑使用者。调查访客为可选项。
• Use the following survey question (or similar): “Indicate how satisfied you are with the
• 使用以下调查问题（或类似问题）：“请表明您对
indoor environment in this building.” Additional questions are optional but encouraged.
本建筑室内环境的满意程度。”其他问题为可选项但鼓励使用。
• Use a seven-point response scale (e.g., very dissatisfied, dissatisfied, somewhat
• 使用七点量表（例如，非常不满意、不满意、有些
dissatisfied, neither satisfied nor dissatisfied, somewhat satisfied, satisfied, and very satisfied).
不满意、既非满意也非不满意、有些满意、满意和非常满意）。
• Calculate the percentage of occupants that are satisfied, mean satisfaction level, and
• 计算满意使用者百分比、平均满意水平和
response variance. When calculating the percentage of occupants that are satisfied, only include o occupants that respond somewhat satisfied (5), satisfied (6), and very satisfied (7).
响应方差。计算满意使用者百分比时，仅包括回答有些满意(5)、满意(6)和非常满意(7)的使用者。
• Meet survey response rates in Appendix III.
• 满足附录 III 中的调查响应率要求。
— FACILITY STEWARDSHIP PERFORMANCE EQc4 1–3 points
— FACILITY STEWARDSHIP PERFORMANCE EQc4 1–3 points
To assess how well the building is being maintained and to gather information about paths toward increased stewardship.
评估建筑维护的优良程度，并收集有关提升管理水平的途径信息。
Option 1. Facility Maintenance Performance 1–2 AND/OR
选项 1. 设施维护性能 1–2 和/或
Option 2. Measure Cleaning Performance 1
选项2. 衡量清洁性能 1
Path 1. Cleaning Appearance Audit 1 OR
路径 1. 清洁外观审核 1 或
Path 2. Cleaning Surface Testing Audit 1
路径2. 清洁表面检测审计 1
Option 1. Facility Maintenance Performance (1–2 points) Conduct an audit to determine the maintenance level of the facility during the 12-month reporting period. Points are awarded according to Table 1. LEVEL 3: MANAGED MAINTENANCE Representative Level 3 is representative of an average building. Building equipment and components are functional but occasionally break down. Response times to service and maintenance calls are inconsistent. Equipment is upgraded on an as-needed basis. Overall the facility shows a basic level of care. At least 50% of maintenance activities are considered proactive (conducted before failure and malfunction). LEVEL 2: COMPREHENSIVE MAINTENANCE Representative Level 2 is representative of an above average building. Building equipment and components are functional and in operating condition. Response times to service and maintenance calls are consistent and timely. Equipment is upgraded regularly and meets current standards. Overall the facility shows an enhanced level of care. At least 75% of maintenance activities are considered proactive (conducted before failure and malfunction).
选项 1. 设施维护性能（1–2 分） 在 12 个月报告期内进行审核以确定设施的维护水平。按表 1 授予积分。级别 3：管理式维护 级别 3 代表普通建筑水平。建筑设备和部件功能正常但偶尔发生故障。服务和维护请求的响应时间不一致。设备按需升级。整体而言，设施体现出基本维护水平。至少 50% 的维护活动为主动维护（在故障和失效前进行）。级别 2：全面维护 级别 2 代表高于平均水平的建筑。建筑设备和部件运行良好且处于正常运行状态。服务和维护请求的响应时间一致且及时。设备定期升级并符合现行标准。整体而言，设施体现出较高的维护水平。至少 75% 的维护活动为主动维护（在故障和失效前进行）。